DIPLOMA IN HOTEL MANAGEMENT
JPT/BPP(K)1000-600/WP148(N/811/4/0316) MQA/FA 6182
The YTL-ICHM Diploma is designed to provide students with comprehensive management and technical skills for a successful career in the hospitality industry. Acquire in-depth knowledge and transferable skills in hospitality leadership, management, strategy and operations. Students will study all major aspects of the hospitality industry, matching sound theoretical knowledge with a range of specialised, technical and managerial skills.
In partnership with Swiss Hotel Management School (SHMS), students will complete the syllabus provided at YTL-ICHM and shall be awarded the YTL-ICHM Diploma in Hotel Management together with the Swiss International Hospitality Certificate in Hotel Management upon completion.
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WHAT WILL YOU LEARN?
Hospitality Core
- Introduction to Hospitality, Evolutionary History and Current Trends
- Beverage & Wine Studies
- Food and Beverage Service Operations and Standards
- Introduction to Halal Food Industry
- Kitchen Operations and Standards
- Monitoring Financial Performance in Hospitality Businesses
- Front Office Management
- Room Division Operation and Personalize Guest Relations
Experiential Learning
- Community Services
- Entrepreneurship Skills
- Internship 1
- Internship 2
- Personal and Professional Development
- Restaurant Operations Services Standards and Systems
Communication
- Bahasa Kebangsaan A (International Students)
- Business Etiquette
- Communications in Hospitality Businesses
- Malaysian Studies 2 (Local Students)
Management
- Artificial Intelligence – Challenge and Business Opportunities
- Customer Experience Design Profitable Customer Journey Mapping & Business Growth Model
- Digital Marketing for Hoteliers
- Hospitality Operations Management
- Human Resource Development
- Introduction to Hospitality Law
- Managing Hospitality Facilities, Safety and Security
- Marketing and Sales in Hospitality Businesses
- Measuring Business Financial Performance
